Terms and conditions of American VIP Limousine snc
The following terms and conditions of travel apply to all customers booking a service with American VIP limousine snc.
1. The Company
American Vip Limousine snc, owner Giuseppe Muzzone & C., is a partnership with registered office in via Nino Bonnet, 7 – 20154 Milano (MI) Italy VAT number 12981020154, registered in the Business Register of the C.C.I.A.A. of Milan with REA number Mi-1603445.
American Vip Limousine deals with passenger transport by car rental with driver and travel assistance services in Italy, Europe and others cities around the world.
American Vip Limousine uses its own cars and its regularly hired drivers, and sometimes uses other car rentals with driver operating in the territory.
2. Reservations and quotations
The booking office will send a written confirmation.
If you do not receive a written confirmation within the next hour, or for urgent confirmations, is the Customer's responsibility to call our Call Center available 24 hours a day.
3. Terms of payment
The services reserved must be paid in advance through the following ways of payment:
- credit card by filling out the form of debit authorization that will be sent from our administrative office and you have to return it to us together with a photocopy of the credit card;
- bank transfer at least 48 hours before carrying out the services with currency date foregoing the service and you have to let us know the number of Cro;
- in cash or by bancomat and credit card directly from our offices;
- straight to the driver at the end of the service in cash or by credit card.
For the payment of required services outside the original reservation your credit card will be required to guarantee the booking and the balance shall take place before the end of the service.
The invoice is issued only upon request at time of booking/payment. If the invoice is not required, we will note the payment it in the register of charges.
Tips- are not included in the quotations, but are at the discretion of the Customer.
6. Driver's Meals
The driver's meal will be charged if the service is carried out between 12:00 and 14:30 and between 19:00 and 21:30.
7. Cancellation of reservations
If the Customer does not receive such confirmation is the Customer's responsibility to call our Call Center available 24 hours a day.
8. Sanction in case of cancellation of a transfer
- In case of no-show or cancellation of transfer services made with a less than 24 hours notice will be charged a penalty equal to 100% of the total service;
- In case of cancellation notice between 48 and 24 hours the penalty will be 20%;
- In case of cancellation made before 48 hours no penalty is due.
9. Sanction in case of cancellation of services
In case of no-show or cancellation of services penalties will be agreed upon during the reservation according to the period of the required service.
10. Luggage transport
Each passenger may bring a number of luggage (usually 2) that can be carried in the car.
In the case of bulky luggage, we ask to inform us during the booking.
In the case of non-communication American Vip Limousine or its staff can refuse to carry bulky objects or luggage in excess compromising the safe and optimal visibility of the chauffeur while driving.
Luggage is transported under exclusive responsibility of the Customer. The forgotten luggage in the coach will be held at our offices or delivered upon request at the address indicated by the customer at his own expenses.
11. Customers' behavior during transport
Customers of chauffeured car rental are forbiddend from:
- smoking in vehicles;
- throwing objects from vehicles;
- soiling or damage the vehicle;
- claiming that the transport is performed in violation of the rules of the Traffic Laws;
- using or transporting drugs inside the vehicle.
12. Protection of personal data (Legislative Decree 196/2003)
The Customer is aware that his personal data are stored in the databases of American Vip Limousine snc with headquarters in Milan via Nino Bonnet 7 and are used exclusively by the undersigned and by institutions and companies linked to them solely for the administrative formalities and for sending commercial and promotional material deriving from the chauffeured rental car of American Vip Limousine.